We stock many parts in our warehouse. Parts will ship 3-5 business days via UPS Ground. Contact us for assistance.
Two-year warranty of the frame covers workmanship and manufacturer defects to the entire frame. Umbrella cord has one year warranty. Warranty does not cover any type of wind damage, animal attacks, flood, fire, abuse, damages from improper setup or use, or "acts of god."
As of January 1, 2015 all new Sun Garden canopies come with a 5 year warranty. This warranty covers seams coming undone and fading. Warranty does not cover: punctures, tears, rips, pulls, any type of wind damage, any type of stain, animal attacks, flood, fire, abuse, damages from improper setup or use, and "acts of god."
Sun Garden offers replacement parts covered by the warranty at no charge but consumers pay for shipping and labor to install.
Please contact customer service if you require an exchange or refund. Please note there is a 15% restocking fee with every refund issued. 1-800-403-2120