REFUND: Please contact customer service if you require an exchange or refund. Please note there is a 15% restocking fee with every refund issued on parts and canopy fabrics. There’s a 20% restocking fee on umbrellas. Spare Parts return policy is 30 days to return and in resale condition only. Email info@sungarden.us
SHIPPING TIME: Umbrellas, Parts, and Fabrics in stock will ship 3-5 business days via Fed Ex Ground. Contact us for assistance. info@sungarden.us We appreciate your patience and interest in purchasing a large hand crafted product. We do not offer expedited shipping at this time.
RESPONSE TIME: We reply to each inquiry and all inquires received during working office hours. Upon request, and based on the issue, a support specialist will reach out to you by phone after your first Email to our consumer division at info@sungarden.us.
REPLACEMENT PART SHIPPING: We stock many replacement parts in our warehouse. Parts will ship 3-5 business days via UPS Ground. Contact us for assistance. Spare Parts return policy is 30 days to return and in resale condition only. info@sungarden.us
MISSING PARTS: The customer has 90 days to file a claim from date of purchase